Privacy Policy
How telemetry, operational logs, and user sessions are managed
1. Data Collection
Datarika Resolve collects operational information required for IT incident management. This includes authenticated user logs, error occurrences, uploaded diagnostic screenshots, and workstation metadata submitted during active support workflows.
2. Use of Telemetry & Logs
Data stored within the system is strictly utilized for diagnostic tracking, resolving technical faults, and generating operational performance insights for supported facilities. System data is not shared with external entities.
3. Security Controls
Access to application modules, Error Messages articles, and incident logs is restricted to authorized personnel via secure authentication mechanisms. Database records and uploaded media assets are protected under standard enterprise access policies.